warrantyPolicy

Warranty Policy

SUPCEAT brand attaches great importance to the user’s shopping experience.

And we hope that our professionalism and dedication can make customers feel at ease.

After-sale support: support@supceat-vip.com (we will reply to you within 1 business day)

About Warranty
SUPCEAT Team provides 3-Year Warranty, handling it in the easiest way.

1. Intro
1.1 Promise to answer 24 hours online
1.2 Provide purchased product liability insurance, so that you can use it without risk, rest assured & worry-free
1.3 offer 36-month warranty
1.4 If the user finds that the goods are damaged during transportation or disassembles, or any product quality problems when receiving the goods, they need to notify us within 3 business days of receiving the goods and notify us with details by our email support@supceat-vip.com and we will reply to you within 1 business day.
* In this case, you should attach your order number, product information, problems, contact information, etc., and we will process the order refund within 2 business days after receiving the information. After receiving the goods, if it is determined that the transportation problem is not artificial, the goods will be refunded or exchanged within 3 business days after the inspection is completed
1.5 The address and contact information of the refunded goods will be notified to you after we get in touch with you and submit the application after approval
1.6 If the result of the inspection is determined to be a non-human cause, but a product quality problem, SUPCEAT Team will bear the freight.

2. Warranty Claims for Quality-Related Issues
2.1 SUPCEAT Team provides a straightforward warranty that is processed in the most hassle-free way possible
2.2 For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent to you.
2.3 In the case of quality problems occurring within 30 days of receiving the goods, SUPCEAT Team will replace them unconditionally or refund the full amount.

3. Process
3.1 Contact with us at SUPCEAT or E-mail us at support@supceat-vip.com and describe the defect(s) of the product your purchased, and we will reply to you within 1 business day.
3.2 The buyer must provide sufficient proof of purchase (Order ID or Sales invoice)
3.3 SUPCEAT Team must document what happens when buyers troubleshoot the product
3.4 The defective item’s serial number and/or visible proof depicting the defect are required
3.5 It may be necessary to return the item for quality inspection.
Note:
* If the defective item is damaged, visible proof (if any) must be provided along with the item’s serial number (if any).
* You may need to return the item for quality inspection.

4. Valid proof of purchase
4.1 The purchase order number
4.2 Sales invoice or PayPal order number
4.3 The sales receipt or order information with date, product description, price, total mount and valid seller's sign.
* Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 3-year after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty time frame or 3-year warranty claim request period, whichever is longer.

5. Shipping costs must be covered by the buyer in the following situations
5.1 Returning products for any reason other than a proven defect
5.2 Warranty claims on items taken outside the original country of purchase
5.3 Buyer’s accidental returns
5.4 Returning personal items
5.5 Returning goods claimed to have defects, but SUPCEAT Team quality control founds that they are working in normal conditions
5.6 Returning defective items in international shipping
5.7 Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Tips for Refund: Returns must include all accessories.
Items must include original packaging.
For non-quality related warranty claims, buyer is responsible for shipping costs, and SUPCEAT refunds the cost of the product itself.
Returns may be rejected if items do not meet the above requirements.

6 Not Covered Under Warranty
6.1 Products without sufficient proof of purchase
6.2 Lost or stolen products
6.3 Items that have expired their warranty period
6.4 Non quality-related issues
6.5 Repairs through 3rd parties
6.6 Damage from outside sources
6.7 Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
6.8 Purchases from unauthorized re-seller

7. SUPCEAT Team is not liable for
7.1 Loss of data incurred from the use of SUPCEAT Team products
7.2 Returning personal items sent to SUPCEAT Team
When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. SUPCEAT Team does not provide refunds for items damaged in transit for non-quality related warranty claims.

8. Precautions
8.1 Please contact us by email if you need to return the goods: support@supceat-vip.com (we will reply to you within 1 business day) or enter our Official website to contact us online.
8.2 Non-quality issues, the freight will be borne by the buyer
8.3 Without taxes.

9. Support Details
If there have any problems with product use help, consultation on refunds and returns, and other help you need, please contact us at support@supceat-vip.com and we will reply to you within 1 business day.